Help Center
Frequently Asked Questions
Everything you need to know about SnapShop — for shoppers and retailers.
For Shoppers
How does it all work?+
Take a photo and SnapShop returns matching items you can buy from participating partners. Add what you want to one cart, choose pickup or delivery, and track your order.
Can I compare prices easily?+
When multiple options are available, SnapShop shows comparable listings so you can choose based on price, speed, and availability.
What can I shop for?+
SnapShop is built for real-world items you see and need. During pilot, category support depends on participating retailers and local partners.
How quick is delivery?+
Delivery speed depends on the partner and courier options available in your area. Pickup and delivery choices appear at checkout.
Do I need product details?+
No. A clear photo is usually enough to find close matches — even if you don't know the brand or model.
Do I need a subscription?+
There's no subscription for consumers. You pay for items you purchase, plus any applicable taxes, delivery fees, and a small service fee shown at checkout.
For Retailers
How do I get my products on SnapShop?+
Connect your Square POS, upload a CSV, or contact us for a custom integration. Your catalog can go live in minutes.
What does it cost?+
During the pilot, there are no retailer fees. You only pay standard Stripe payment processing (2.9% + 30¢ per transaction).
How do payouts work?+
Orders are settled through Stripe Connect. Payouts go directly to your bank account on your Stripe payout schedule.
What delivery options are available?+
We offer same-day delivery through our Uber Direct integration. Delivery is coordinated automatically — no action required from you.
Is my data safe?+
All payments are processed by Stripe. We never store your financial information on our servers. Your catalog and order data are encrypted in transit and at rest.