Help Center
Frequently Asked Questions
Everything you need to know about SnapShop — for shoppers and retailers.
For Shoppers
How does it all work?+
Take a photo, describe an item by voice or text, or scan a barcode. SnapShop’s AI identifies the product and shows you matching purchase options from partner retailers and online stores. Tap any result to visit the retailer’s page and buy directly.
Can I compare prices easily?+
When multiple options are available, SnapShop shows comparable listings so you can choose based on price, speed, and availability.
What can I shop for?+
SnapShop works with a wide range of real-world products — from hardware and tools to electronics, home goods, and more. Results depend on what’s available from partner retailers and online stores.
How quick is delivery?+
Most SnapShop results link to partner retailer websites where you can choose shipping options directly. For local merchant orders as the network rolls out, delivery and pickup options will be available at checkout.
Do I need product details?+
No. A clear photo is usually enough to find close matches — even if you don’t know the brand or model.
Do I need a subscription?+
No. SnapShop is free to use. You only pay for items when you choose to purchase through a retailer’s website.
Where is SnapShop available?+
SnapShop is available on Google Play. Product discovery and partner retailer results work anywhere. Local merchant checkout and delivery features are rolling out starting in Las Vegas, with more markets planned.
How do retailers join SnapShop?+
Retailers can apply through our Pilot Program page. Our team guides you through onboarding, catalog setup, and payment configuration. There are no upfront fees to participate.
What types of retailers are a fit?+
SnapShop works with a range of retailers — from local hardware stores to online specialty shops. We welcome retailers across categories who want to be discovered by AI-powered shoppers.
Is the app available to download?+
Yes! SnapShop is available on Google Play. Download it here: https://play.google.com/store/apps/details?id=com.kolio90034.snapshopai
For Retailers
How do I get my products on SnapShop?+
Connect your Square POS, upload a CSV, or contact us for a custom integration. Your catalog can go live in minutes.
What does it cost?+
During the pilot, there are no retailer fees. You only pay standard Stripe payment processing (2.9% + 30¢ per transaction).
How do payouts work?+
Orders are settled through Stripe Connect. Payouts go directly to your bank account on your Stripe payout schedule.
What delivery options are available?+
Delivery is coordinated through our Uber Direct integration, with same-day options available where supported. No action required from you as a retailer.
Is my data safe?+
All payments are processed by Stripe. We never store your financial information on our servers. Your catalog and order data are encrypted in transit and at rest.